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Typically, logistics departments are responsible for handling warehousing and distribution sales dedicated to supplying mass merchants and club stores.

They are also charged with directing product returns back to manufacturers.

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These solutions must be designed to handle the entire process—from inbound receipt of goods coming from overseas to shipment of consumer product to retailers and finally returns processing.

Consolidated returns processing should start with a well-defined credit policy, including ground rules coded into a customized proprietary software solution.

Often, these manufacturers experience a 45- to 90-day turnaround period through the returns process, which is further complicated by customer demands for shorter lead times in both issuing return credit and order cycle times for new product.

As a result, customer service satisfaction may not be at a competitive level, which can negatively affect dealer, distributor, and supplier relationships.

Boersma Tags: 3PLWhile 3PLs have been tuned in to the retail industry's returns management dilemma, manufacturers are also struggling with similar problems.

In addition to traditional consumer returns, manufacturers are also charged with managing overstocks, seasonality, stockouts, shelf damage, obsolescence, and sales trends.Tranco Logistics Trans Group Global Logistics Bender Group Saddle Creek Logistics Services Approved Freight Forwarders More related company profiles...CMS Window Systems, the provider of 360-degree building envelope solutions to the commercial construction and social housing sectors, has secured a significant minority investment from mid-market private equity firm LDC.To meet increased market demand for a full-service supply chain partner, the business has an in-house structural engineer and design team, which can provide added-value services such as value engineering, BIM-modelling and project management with all extracted waste processed at its dedicated recycling facilities.This is a distinct differentiator in the sector, and has helped the company deliver strong revenue growth, with double-digit increases in turnover recorded year-on-year since 2013.In a typical scenario, warehousing/distribution and returns processing take place in two distinctly different locations, often resulting in additional storage, handling, and transportation costs.

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