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Some of these chat positions do require background knowledge of a specific area, and many of them do require you to type a certain number of words per minute, so make sure you read all of the criteria before applying.

If you want to work from home as a chat agent, here are nine companies to check out. Check out Flex Jobs and Indeed — they have lots to choose from.

Live chat in english women-84Live chat in english women-59

By Holly Reisem Hanna Back when I was in college, I worked for a telemarketing company.

While the gig itself was flexible with its hours and it paid well, it totally exhausted me.

When customers chat with chat agents, they pick up useful information they may want to keep in their records.

The problem is that most people don’t record every conversation, so this information can get lost.

But it can take a lot of time for your chat agents to type out these standard messages time after time.

This is where automated canned messages can really help.Action: Identify a list of target pages where you want to increase the conversion rate, and program them to automatically raise the chat offer after a period of 30 – 60 seconds.When customers initiate a chat session, they should be allowed to provide some preliminary information, within a pre-chat survey, that will set the direction of the chat session.Please see our disclosure policy for further information.Live chat has been around for more than a decade, but only recently have companies discovered its profound effect on website conversion rates.Action: Create a set of professionally designed pre-canned messages and train your chat agents how to use them.

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