On line dating scams and how to report them

If someone calls claiming that they are an IRS agent, you should hang up immediately.

This is a very common type of scam, it's important to remember that the IRS will never call you to demand payment.

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If we can’t help, we will direct you to the best place to go for further support and advice.

Karen English, Age UK Contact Centre Advisor, talks about some of the ways her team support people in later life.

In winter, a lot of our calls are about broken boilers, people being cold, and people concerned about others being cold.

For example, a delivery driver called us the other day because the lady he was delivering to opened the door wearing a hat and coat.

There's everything from lottery and sweepstakes scams to the IRS scam and warrant threats to fake charities.

Scam callers will often be very convincing and have information that will back up their claims.

If you actually do owe something you can send a formal letter via snail mail to the debt collector that’s working on behalf of your creditor and ask them to stop. If you believe it's a phony debt collector, you should still ask them for all of their information and on behalf of which creditor they are calling for.

Once you get off the line verify the information with your creditor.

There are several steps that you can take to prevent it from happening again and to keep it from happening to others.

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