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Charles Herrin, senior vice president for Comcast customer experience, personally apologized to the Browns in a phone call and said Thursday in a blog posting that it was an "unacceptable situation." Lisa Brown, 37, wife of Ricardo and the one who complained to the office that authorizes cable franchising in Spokane, said Thursday that she was "shocked" by the incident.
Comcast agreed to refund two years of her bills, she said.
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Last July, Comcast subscriber Ryan Block posted online a recording of his attempt to cancel his Internet service.
A call-center employee boisterously argued that Block shouldn't do it.
The company said it was working with Brown but would not talk about specifics.
"We were speechless that that would make it out the door," she said of the mailed bill, which identified her husband as "Asshole Brown." The name change, even if by a rogue employee or contractor, is the latest Comcast customer fiasco to go viral as the cable company faces intense government scrutiny over its proposed deal to acquire Time Warner Cable Inc. Deal opponents have complained that Comcast's acquisition of Time Warner Cable would be the merger of two companies with horrific national customer-service ratings.People had a visceral reaction because they suspected that was the way Comcast thought of its customers, and now they have it in writing, he said.Our members are looking for their very own love story and we do everything to help them achieve it.3, 2, 1 go! You can find matches using the criteria search or just browse through the array of members’ profiles. Let our virtual coach Lara be your guide to finding your ideal partner. Meet the person who’s right for you thanks to our detailed search."We are on a journey and have an end point, and we will get there," he said.The latest incident, though, seems to raise new questions as to whether the Philadelphia telecommunications giant can get there, at least in the short term, and continues a trend of hugely publicized customer-service gaffes.Identify our most genuine members instantly: granted by women, the Super Match Badge is the trademark of a true gentleman. Come and meet singles near you at one of our vibrant and informal Match nights.1.3 million people met their partner on Match*; you could be the next! Be precise: the more search criteria you complete, the greater your chances are of being contacted by singles who share the same interests as you. Discover our personalised selection of detailed profiles.Tags: Adult Dating, affair dating, sex dating