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I’m concerned that a lot of other photographers out there are suffering negative impacts from this as well.

So, for me this means that for every wedding I’ve shot for the last 3 years, my clients have not received the correct info on accessing their galleries. Not only has this impacted 3 years of print sales, but it’s probably generating negative associations with my brand because every guest who tries to view the wedding is unsuccessful.

I’d been wondering why my print sales and gallery traffic were so low. Here’s a closer look at the glitch: to announce a wedding to clients, Smug Mug users create an “event” for the photo collection.

This allows anyone with the link to register and generate their own private proofing gallery.

To announce the event to clients and their guests, you click the envelope icon marked “share.” A window pops up where you can enter the text you want registrants to receive.

I’m guessing that the vast majority of people trying to access my photos have just given up.

This means my print sales have suffered as have hundreds if not thousands of possible referrals.

If you’re a Smug Mug customer, you’re likely a lover of all things photography.

You love taking photos, you love sharing photos, and you might even love editing photos.

If I use the guest link just like any other gallery visitor would, I am taken to a screen like this: By entering my info here, I should be setting myself up to receive the template that I saved for this event.

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